Reservations Executive – Maternity Leave Cover (Temporary Position)
Awasi Portfolio | Santiago de Chile, Chile

At Awasi, we redefine luxury through highly personalized experiences, intimate lodges, and a deep connection to each destination. Every journey is crafted around the guest, and it all begins long before arrival.

We are looking for a Reservations Executive to cover a maternity leave for an estimated period of 6 months. In this role, you will manage reservations across the full Awasi portfolio, shaping the pre-arrival experience and making sure every reservation reflects the care, precision, and personalization that define our brand.

About the Position

• Type: Temporary, full-time, maternity leave cover
• Estimated duration: 6 months
• Start date: December 2026
• Location: Santiago de Chile, Chile

The Role

As Reservations Executive, you will manage reservations and oversee the entire pre-arrival journey, from the first interaction to the guest’s arrival at our lodges.

Key Responsibilities

Reservations & Pre-Arrival Excellence

• Ensure all reservations are accurate, complete, and aligned with Awasi standards
• Oversee payment processes and compliance with commercial policies
• Guarantee the quality and integrity of guest information (preferences, special requests, travel details, etc.)
• Anticipate needs and prevent operational or service issues before arrival

Guest Experience & Personalization

• Make the pre-arrival experience a defining part of the guest journey
• Coordinate personalized experiences and external services
• Ensure clear and inspiring communication with guests about their stay

Why Join Awasi

You will be part of a company that values individuality, in its guests and in its people. At Awasi, no two experiences are the same, and neither is your impact. Even as a temporary role, this position is a unique opportunity to shape a critical part of the guest journey across our portfolio.

What We’re Looking For

• Experience in boutique hotels, luxury lodges, or high-end hospitality (strongly preferred)
• Fluent English (mandatory); Portuguese is a plus
• Strong analytical, organizational, and problem-solving skills
• Availability for a fixed-term period

Key Competencies

• Exceptional attention to detail and operational excellence
• Clear, structured, and professional communication
• Proactive mindset with strong anticipation skills
• Deep sensitivity to guest experience and brand identity