Descripción del puesto

Reservations Executive
Awasi Portfolio | Based in San Isidro, Argentina

At Awasi, we redefine luxury through highly personalized experiences, intimate lodges, and a deep connection to each destination. Every journey is crafted around the guest — and it all begins long before arrival.

We are looking for a Reservations Executive to lead and execute our Reservations function across the full Awasi portfolio. This strategic role is responsible for shaping the pre-arrival experience and ensuring that every reservation reflects the level of care, precision, and personalization that defines our brand.

The Role

As an Executive Reservations, you will manage reservations and oversee the entire pre-arrival journey — from the first interaction to the guest’s arrival at our lodges.

This position is based in San Isidro, Buenos Aires, Argentina.

Key Responsibilities

Reservations & Pre-Arrival Excellence

• Ensure all reservations are accurate, complete, and aligned with Awasi standards
• Oversee payment processes and compliance with commercial policies
• Guarantee the quality and integrity of guest information (preferences, special requests, travel details, etc.)
• Anticipate needs and prevent operational or service issues before arrival

Guest Experience & Personalization

• Elevate the pre-arrival experience into a defining part of the guest journey
• Oversee coordination of personalized experiences and external services
• Ensure clear and inspiring communication with guests regarding their stay

Why Join Awasi

You will be part of a company that values individuality — both in its guests and its people. At Awasi, no two experiences are the same, and the same applies to your impact: this role offers the opportunity to shape a critical part of the guest journey at a regional level.

Requisitos

What We’re Looking For

• Experience in boutique hotels, luxury lodges, or high-end hospitality environments (strongly preferred)
• Fluent English (mandatory); Portuguese is a plus
• Strong analytical, organizational, and problem-solving skills

Key Competencies

• Exceptional attention to detail and operational excellence
• Clear, structured, and professional communication
• Proactive mindset with strong anticipation skills
• Deep sensitivity to guest experience and brand identity